TL;DR
Associate Professional, Account Activation & Onboarding (IT Distribution): Managing customer onboarding, account activation, and contract renewals for a global IT ecosystem with an accent on sales operations and partner coordination. Focus on streamlining the sales journey, ensuring timely processing of renewals, and providing high-quality support to sellers and partners.
Location: Must be based in or near Taguig City, Philippines; role requires 10 days of office attendance per month (Hybrid).
Company
Ingram Micro is a leading technology distributor that connects global technology manufacturers and cloud providers with business-to-business technology experts.
What you will do
- Provide email and customer support for account activation and onboarding processes.
- Coordinate closely with sellers and partners to ensure a seamless onboarding experience.
- Manage contract follow-ups to drive revenue and ensure timely processing.
- Handle quote renewals for software and license agreements.
- Collaborate with internal teams to enhance sales operations and overall customer experience.
Requirements
- At least 4 years of BPO experience in onboarding, renewals, or customer service.
- English proficiency: Average to Good communication skills required.
- Proven experience with MS Excel for reporting and tracking purposes.
- Strong organizational and time management skills.
- Background in supply chain or IT distribution is highly preferred.
- Willingness to work day and mid shifts with 10 days of required office attendance per month.
Culture & Benefits
- Opportunity to work within a global organization shaping the future of IT distribution.
- Exposure to digital platform tools like Ingram Micro Xvantage.
- Collaborative environment focused on sales operations and customer journey excellence.
- Professional development opportunities within a leading technology ecosystem.