TL;DR
Trainee Sales Trader (Fintech): Providing phone and digital support for a full spectrum of financial products with an accent on trading expertise, P&L, and margin calculations. Focus on championing the customer across various queries and assisting with technical support on front-end platforms.
Location: Hybrid in Singapore (3 days in office)
Company
IG Group is a publicly traded FTSE250 FinTech company providing mobile, web, and desktop trading platforms for various financial instruments.
What you will do
- Provide phone and digital support for financial products including derivatives, equities, options, and cryptocurrencies.
- Champion customer needs and cross-sell products and platforms.
- Offer trading expertise on P&L, margin calculations, and order types.
- Deliver execution-only phone dealing services after relevant training.
- Assist with technical support for front-end platforms and chart packages.
- Convey regulatory, financial markets, or IG-related changes to customers.
Requirements
- Degree-level education, preferably finance-related.
- 6-18 months experience in a customer-facing or middle office role, preferably in financial services.
- Demonstrable interest in and understanding of financial markets.
- Excellent interpersonal and communication skills.
- Logical and analytical approach to problem-solving, with a strong aptitude for numbers.
- Fluency in English, Mandarin, and Cantonese (written and spoken).
- Willingness to work in a rotational, shift-based schedule.
Culture & Benefits
- Hybrid working model with 3 days in the office.
- Personalized one-on-one training and dedicated trainers.
- Mentoring opportunities with leaders and clear career progression pathways.
- Opportunities to expand networks through committees, sports, and social clubs.
- Extra time off for volunteering and community work.
- Commitment to diversity, creativity, and innovation within teams.