TL;DR
Senior Technical Client Services Specialist (Fintech): Enhancing client experiences and enabling global growth by leading a high-performing team specializing in the Nasdaq/AxiomSL ControllerView platform. Focus on building strong client relationships, overseeing system upgrades, and ensuring timely resolution of complex issues.
Location: This position will be located in Wroclaw, Poland and offers the opportunity for a hybrid work environment at least 3 days a week in-office, subject to change, providing flexibility and accessibility for qualified candidates.
Salary: zł146,000 - zł285,000
Company
Nasdaq is an equal opportunity employer.
What you will do
- Lead, mentor, and develop a high-performing team specializing in the Nasdaq/AxiomSL ControllerView platform.
- Establish the Polish team as a trusted offshore knowledge hub supporting multiple regions.
- Build and maintain strong, trust-based relationships with clients across portfolios.
- Oversee system upgrades, deployments, and quality assurance activities.
- Troubleshoot and resolve complex client issues, ensuring timely and effective service delivery.
Requirements
- Proven years in a software engineering or software analyst role.
- Leadership skills, good interpersonal and communication skills.
- Solid understanding of relational database technologies (Oracle, PostgreS, SQL).
- Excellent interpersonal and communication skills.
- Fluency in English (spoken and written).
Nice to have
- Proficiency in Databases, Java; knowledge of R or Python.
- ControllerView knowledge.
Culture & Benefits
- Competitive base salary
- Annual bonus and equity grant
- Employee Stock Purchase Plan offering discounted company shares
- Pension plan PPK and 6 additional days off per year
- Extra vacation time based on tenure and 20 days/year of work from anywhere
- Paid time off to volunteer and health insurance
- 24/7 mental health support and global mentoring program
- Unlimited access to e-learning platforms, hybrid work setup, and comfortable office environment