TL;DR

Lead Customer Success Specialist (Energy Strategics): Serving as a senior strategic partner, you will drive proactive engagement strategies that help customers unlock measurable value from data, tools, and insights. Focus on leading Quarterly Business Reviews (QBRs), overseeing success planning and playbook development, and ensuring customers realize sustained business impact.

Location: Must be based in US-TX-Houston-Office

Company

Wood Mackenzie is the global leader in analytics, insights and proprietary data across the entire energy and natural resources landscape.

What you will do

  • Build and nurture executive-level and multi-threaded relationships within client organizations.
  • Lead and elevate Quarterly Business Reviews (QBRs), driving outcome-focused conversations centered on ROI and strategic alignment.
  • Develop and refine scalable customer success playbooks aligned to client workflows and evolving priorities.
  • Act as the voice of the customer, partnering cross-functionally with sales, product, research, and support teams to resolve challenges and identify growth opportunities.
  • Monitor customer health metrics and engagement trends; proactively mitigate risk and drive retention.
  • Provide leadership within the Customer Success team by mentoring peers and contributing to best practices.

Requirements

  • Experience supporting sophisticated, data-driven client segments.
  • Strong understanding of how organizations leverage research, analytics, and technology to inform strategic decisions.
  • Comfortable explaining technical capabilities (e.g., data integrations, platforms, APIs) to diverse stakeholder audiences.
  • Demonstrated success leading complex accounts, driving QBRs, and developing strategic account plans.
  • Proven ability to operate independently while influencing cross-functional stakeholders.
  • Exceptional executive presence and relationship-building capability.

Culture & Benefits

  • Join an industry-leading organization delivering insights that shape global markets.
  • Lead strategic customer partnerships that drive meaningful impact.
  • Be part of a collaborative culture that values autonomy, leadership, and innovation.