TL;DR
IT Support Specialist: Providing technical support for internal and external users across Mac and PC environments with an accent on MDM platform management, software license administration, and ticketing system efficiency. Focus on troubleshooting technical issues, maintaining hardware asset records, and documenting best practices for geographically distributed teams.
Location: Must be based in the LATAM region
Company
Software Mind provides software development services and technology solutions to global clients.
What you will do
- Provide technical support for internal users, including clinical and non-clinical staff, across Mac and PC environments.
- Manage and troubleshoot MDM systems and device configurations.
- Support the engineering team in identifying and resolving software-related user issues.
- Manage internal software licenses and accounts, including Zoom and Slack.
- Maintain accurate hardware asset records for all devices.
- Handle incoming requests via the ticketing system, prioritizing tasks to ensure timely resolution.
Requirements
- 3+ years of experience in an IT Support role.
- Must be based in the LATAM region.
- Strong written and spoken English skills.
- Experience supporting Mac OS X and PC environments.
- Experience working with MDM platforms such as Rippling or JAMF.
- Familiarity with Slack, Zoom, Intercom, and Google Workspace.
Nice to have
- Apple or other relevant industry support certifications.
Culture & Benefits
- Flexible schedule and Work From Anywhere policy.
- Access to various educational resources and professional development opportunities.
- Participation in well-being initiatives focused on physical and mental health.
- Supportive and collaborative international work environment.