TL;DR

Senior Manager, Software Engineering (Cloud Platform): Building and operating highly available, active-active mission-critical infrastructure that powers Salesforce at scale with an accent on maximizing developer velocity through automation-first thinking and a strict "No Ticket-Ops" philosophy. Focus on integrating AI agents into GitOps workflows to build a smart, secure platform and ensuring NIST 800-53 R5 compliance.

Location: Onsite in New York, NY or San Francisco, CA

Company

Salesforce is a leading cloud-based software company focused on customer relationship management and enterprise solutions.

What you will do

  • Act as the product owner for the internal cloud platform, prioritizing the strategic roadmap based on customer needs and business value.
  • Own the relationship with the Security organization and CISO, ensuring the platform's automated guardrails satisfy enterprise compliance requirements.
  • Hire, coach, and develop a LEAN, elite team of SREs, Architects, and Security Automation Engineers, providing regular feedback and career guidance.
  • Instill a "No Ticket-Ops" and "Shift-Left" philosophy where all tasks are fully automated via CI/CD pipelines.
  • Act as the ultimate owner of the cloud budget, driving financial accountability across engineering teams by shifting cost-estimation left.
  • Oversee the strategic integration of AI Agents and LLMs into the GitOps workflow to automatically analyze infrastructure Pull Requests.

Requirements

  • Bachelor's degree in Computer Science, Computer Engineering, Software Engineering or relevant work experience.
  • 8+ years of software engineering/cloud infrastructure experience with 3+ years of direct people management experience.
  • Proven experience operating as a Product Owner or Engineering Manager for an enterprise-scale internal developer platform or cloud landing zone.
  • Deep understanding of multi-account cloud strategies, centralized governance, and programmatic preventative guardrails.
  • Proven track record of designing and operating mission-critical services with 99.999% uptime requirements, automated failover mechanisms, and active-active regional architectures.
  • Strong understanding of modern, cloud-native security paradigms, including "Private-by-Default" networking, centralized egress inspection, and enterprise-grade secrets management.

Nice to have

  • Experience leading teams that implement and scale automated "vending machine" solutions to provision secure, compliant cloud environments instantly.
  • Background working within heavily regulated environments (e.g., NIST 800-53, FedRAMP, SOC 2, SOX) and automating compliance evidence collection.
  • Familiarity with leveraging LLMs and AI Agents to automate code reviews, security audits, or operational runbooks.

Culture & Benefits

  • Customer Focus: Treating internal developers as primary customers and prioritizing their velocity and user experience.
  • Automation: Eradicating manual toil and "ticket-ops" via GitOps and AI-augmented workflows.
  • Security: Believing that security should be "shifted left" and built into the code.
  • SRE Mindset: Engineering for failure, prioritizing self-healing systems, and maintaining a 99.999% availability standard.
  • Observability: Relying on telemetry, centralized logging, and ChatOps to proactively identify and resolve issues.
  • Fostering an inclusive environment that values psychological safety, post-mortem excellence, and continuous learning.