TL;DR
Fraud Investigator (Fintech): Leads deep-dive investigations into high-value cases and emerging fraud MOs with an accent on identifying vulnerabilities in current controls. Focus on minimizing friction for legitimate customers while maintaining a hard line against bad actors.
Location: 3 days a week in office in Cardiff, 2 days at home
Salary: £30,000-34,000
Company
Capital on Tap provides an all-in-one business credit card & spend management platform that helps business owners save time and money.
What you will do
- Lead deep-dive investigations into high-value cases and emerging fraud MOs.
- Propose specific rule changes or process improvements needed to stop fraud & scams.
- Use Excel and SQL to analyze fraud data, identifying vulnerabilities in our current controls.
- Handle difficult "end-to-end" cases, including high-stakes customer escalations and external reporting.
- Act as a point of escalation for Junior Investigators, sharing your knowledge and helping calibrate the team’s decision-making.
- Use expert judgment to minimize friction for legitimate customers while maintaining a hard line against bad actors.
Requirements
- At least 1+ years of experience in a dedicated Fraud role.
- Ability to connect the dots between seemingly unrelated alerts to uncover larger fraud patterns.
- A proactive mindset to see a gap in a process and already thinking of the solution.
- Comfortable using Excel to manipulate data; SQL skills are highly preferred to help drive data-led decisions.
- Able to manage a complex caseload with minimal supervision, making high-stakes decisions confidently.
Culture & Benefits
- Private Healthcare including dental and opticians services.
- Worldwide travel insurance.
- 28 days holiday (plus bank holidays).
- Annual Learning and Wellbeing Budget.
- Dog Friendly Offices.
Hiring process
- Stage 1: 30 minute intro and values call with a Talent Partner
- Stage 2: 60 minute technical assessment with a manager in the Fraud team (in person or virtual)