TL;DR

Technical Account Manager (Observe): Partnering with strategic enterprise customers to ensure they derive sustained operational value from Observe, a production observability platform with an accent on long-term platform adoption, optimization, and technical partnership. Focus on integrating Observe into daily workflows and continuously improving reliability, performance, and cost efficiency.

Location: US-CA-Menlo Park

Salary: $152K - $199.5K

Company

Snowflake is about empowering enterprises to achieve their full potential — and people too.

What you will do

  • Serve as the primary technical owner and trusted advisor for assigned strategic accounts.
  • Partner with SRE, DevOps, and platform teams to integrate Observe into day-to-day operational workflows.
  • Optimize datasets, queries, dashboards, and alerts for reliability, signal quality, performance, and cost.
  • Lead regular health checks, architecture reviews, and proactive improvement initiatives.
  • Coordinate technical escalations and advocate across Support, Engineering, and Product when needed.

Requirements

  • 7+ years of experience in SRE, DevOps, platform engineering, observability engineering, or customer-facing technical advisory roles.
  • Strong hands-on experience operating production observability platforms.
  • Direct experience with leading observability solutions such as Datadog, Dynatrace, Splunk, New Relic, Grafana, Elastic (ELK), or similar platforms.
  • Practical experience with OpenTelemetry, including signals (logs, metrics, traces), instrumentation strategies, collectors, and telemetry pipelines.
  • Strong understanding of distributed systems, cloud-native architectures, and modern DevOps practices.
  • Ability to lead complex technical conversations with practitioners and engineering leadership.

Nice to have

  • Experience helping organizations standardize or evolve telemetry strategies using OpenTelemetry.
  • Experience modernizing from legacy logging or monitoring tools to modern observability platforms.
  • Familiarity with cloud-native services (AWS, GCP, Azure) and Kubernetes-based environments.
  • Experience influencing architecture or platform decisions in enterprise environments.

Culture & Benefits

  • Culture that’s all in on impact, innovation, and collaboration.
  • Opportunity to build big, move fast, and take technology — and careers — to the next level.