TL;DR
Client Success Manager (Medtech): Monitoring and reporting on healthcare revenue cycle KPIs to ensure clients meet financial objectives with an accent on data-driven decision making and process optimization. Focus on analyzing trends, managing multiple client accounts, and implementing tailored solutions to enhance financial performance.
Location: Remote
Company
Harris Computer provides specialized software solutions for the public sector, healthcare, and utility markets.
What you will do
- Track and report on essential revenue cycle KPIs including days in AR, denial rates, and overall AR.
- Analyze client data to identify trends and opportunities for optimizing revenue cycle processes.
- Develop and present data-driven insights to help clients make informed operational decisions.
- Propose and implement solutions to address identified performance issues.
- Manage multiple client accounts while prioritizing tasks to meet critical deadlines.
- Communicate effectively with internal teams and external clients regarding performance outcomes.
Requirements
- Strong analytical and problem-solving skills focused on revenue cycle data.
- Proficiency in data analysis tools including Excel, SQL, and Tableau.
- Basic understanding of healthcare revenue cycle management processes.
- Ability to identify trends and solve complex KPI-related performance problems.
- Capacity to manage multiple accounts and adapt to varying client needs.