TL;DR
Customer Support Specialist (Sweden): Providing exceptional customer service and support to Tibber customers, contributing to revolutionising the energy industry with an accent on building lasting relationships and problem-solving. Focus on technical troubleshooting, billing support, and providing information about energy-saving opportunities to constantly improve products and services.
Location: Hybrid in Stockholm, Sweden
Company
Tibber is a tech company helping households lower and shift their energy consumption to more sustainable and affordable hours.
What you will do
- Build strong and lasting relationships with customers, delivering world-class customer service across multiple channels.
- Research and resolve customer questions, concerns, and issues quickly and effectively.
- Provide technical support for both software and hardware, from app issues to charger integrations.
- Handle questions related to billing, account updates, and contracts.
- Inform customers about energy-saving opportunities and sustainability.
- Collaborate with cross-functional teams to identify process improvements.
Requirements
- Fluency in both Swedish and English is a requirement.
- Experience in customer service or a relevant field.
- Customer-oriented mentality and an empathetic attitude.
- Ability to solve problems quickly, effectively, and efficiently.
- Comfortable in a technology-driven environment.
- Interested in smart products and services and sustainability.
Culture & Benefits
- Contribute to a real shift in how people consume electricity.
- Be part of a mission to change an industry.
- Work passionately with sustainability and a circular approach.
- Be part of a growing team with offices in multiple locations.