TL;DR
Customer Success Manager (SaaS): Managing the customer lifecycle from onboarding through renewals, developing trusted relationships to promote retention, and facilitating the adoption of new features. Focus on driving positive customer outcomes, collaborating with cross-functional teams, and addressing customer needs effectively.
Location: Remote (Dallas, Texas, United States)
Company
Appspace is passionate about creating better work experiences and offers a flexible work culture.
What you will do
- Own the customer experience, including adoption, value, satisfaction, and retention.
- Conduct regular check-in meetings to ensure smooth software operation and identify challenges.
- Drive subscription renewal and expansion processes.
- Collaborate with sales and marketing teams for expansion opportunities and customer references.
- Promote awareness of new releases and features, providing insights and analytics for maximum adoption.
- Serve as the customer advocate, facilitating open discussions and resolving questions.
Requirements
- 3-5 years of experience in business development, account management, or sales with a focus on customer support and retention.
- Experience in the computer software industry, preferably SaaS.
- Excellent communication and interpersonal skills, with the ability to multitask.
- Self-motivated and proactive with innovative ideas for customer loyalty and adoption.
- Familiarity with Salesforce.
- Technically inclined and able to train customers on software changes.
Nice to have
- A degree in Business, Computer Science/Information Technology, or a related discipline.
Culture & Benefits
- Competitive salaries, medical, dental, and vision coverage, disability coverage, and employer-paid life insurance.
- Mental health resources, a 401(k) plan, and a fully paid parental leave program.
- Generous PTO, flexible work schedules, and remote work opportunities.
- Paid company holidays and Appspace Quiet Fridays (no non-essential internal meetings).
- A casual dress work environment.