TL;DR
Customer Success Manager (SaaS): Manage a portfolio of Mid-Market customers focusing on product adoption, customer engagement, and value delivery with an accent on data-driven account management and renewal support. Focus on analyzing platform usage, identifying growth opportunities, and leading onboarding and scalable success initiatives.
Location: Ability to work from the UK office is required
Company
CHEQ is a global cybersecurity and SaaS company providing an integrated Traffic, Threat, and Identity Intelligence Engine trusted by over 15,000 customers worldwide.
What you will do
- Manage and own a portfolio of Mid-Market customers across their lifecycle
- Drive product adoption, customer engagement, and measurable value realization
- Conduct structured data reviews ahead of renewals, connecting platform performance to business outcomes
- Analyze invalid traffic trends, funnel performance, and platform usage to identify risks and growth opportunities
- Lead onboarding and technical implementation for new customers, translating business objectives into execution plans
- Identify upsell and cross-sell opportunities and lead scalable success initiatives
Requirements
- 2-4 years of experience in client-facing SaaS roles such as Customer Success or Account Management
- Experience managing a mid-sized portfolio of customers
- Strong analytical skills and data literacy with proficiency in Microsoft Excel or BI tools
- High English proficiency
- Ability to work from the UK office