TL;DR
Presales Architect, Product Specialist: Architecting and validating complex, multi-product solutions within the Trust, Identity & Compliance vertical, translating Twilio's portfolio into secure, scalable, and executive-ready architectures. Focus on identity verification, secure design to reduce fraud/abuse, and compliance/audit readiness.
Location: Remote - Must be based in the US but is not eligible to be hired in CT, NJ, NY, WA, PA or the surrounding areas of San Francisco, CA, Oakland, CA, or San Jose, CA
Salary: $160,500.00 - $222,800.00 (depending on location)
Company
Twilio is shaping the future of communications by delivering innovative solutions to hundreds of thousands of businesses and empowering millions of developers worldwide to craft personalized customer experiences.
What you will do
- Architect and validate end-to-end, multi-product solutions that fit into customer ecosystems across multiple teams, regions, and lines of business.
- Lead technical discovery, solution mapping, and validation strategy to remove architectural risk and secure stakeholder alignment.
- Scope and validate architectures with emphasis on identity verification and authentication flows, secure-by-design architectures reducing fraud/abuse, and compliance and audit readiness.
- Build and deliver exec/architect-ready presentations that communicate tradeoffs, implementation path, and long-term platform vision.
- Document customer patterns, technical shifts, and competitive signals; synthesize into actionable product feedback.
- Act as a visible thought leader on trust, identity, security, fraud, and compliance trends, shaping Twilio’s point of view and technical narrative.
Requirements
- Experience operating as a regional technical authority.
- Track record building repeatable architectures/plays that scale across teams.
- Experience partnering deeply with Product/PMM on positioning, roadmap feedback, and launch readiness.
- Familiarity with adjacent trust capabilities such as encryption/key management concepts, audit logging, incident response, A2P/10DLC considerations, and data residency architectures.
- Experience across multiple product areas within a platform/API company; comfort stitching together messaging/voice/contact center/data capabilities into unified solutions.
Nice to have
- Experience working in an overlay or specialist presales capacity.
- Experience collaborating with product on strategy, positioning, and roadmap.
Culture & Benefits
- Competitive pay and generous time off.
- Ample parental and wellness leave.
- Healthcare and a retirement savings program.
- Focus on connection and opportunities to build relationships with customers and colleagues.