TL;DR

IT Operations Analyst (EBC Support): Managing end-to-end technical readiness for Executive Briefing Center engagements with an accent on Windows/Mac infrastructure, collaboration platforms, and live executive support. Focus on ensuring flawless delivery of high-visibility customer briefings and maintaining complex demo environments under tight deadlines.

Location: Must be based in New York or Morristown, US

Salary: $105,800–$142,000

Company

Avaya is an enterprise software leader providing platforms that unify customer experiences and digital workflows.

What you will do

  • Manage end-to-end technical readiness for physical and virtual executive sessions.
  • Provide live technical support during executive leadership calls and customer briefings.
  • Maintain and monitor EBC demo environments and collaboration platforms.
  • Coordinate across internal teams including Infrastructure, Enterprise Apps, and Product.
  • Develop and maintain operational runbooks and technical readiness checklists.
  • Drive continuous improvement in system reliability and session responsiveness.

Requirements

  • 5–8+ years of experience in IT Operations or Infrastructure Support.
  • Must be currently authorized to work in the United States.
  • Strong proficiency in Windows and Mac environment support.
  • Deep understanding of networking fundamentals and collaboration tools (Google, Zoom, Teams, Webex).
  • Ability to work under pressure in high-visibility environments.
  • Excellent communication skills with experience engaging executive stakeholders.

Nice to have

  • Experience with AV systems and conference room technologies.
  • Knowledge of ITIL or structured service management frameworks.
  • Exposure to Identity & Access Management and cybersecurity compliance.

Culture & Benefits

  • Competitive salary with performance-related annual bonuses.
  • Opportunity to work in high-impact, visible roles supporting leadership.
  • Inclusive community that prioritizes growth and professional development.
  • Standard corporate benefits package including health and retirement support.