TL;DR

Customer Support Representative (E-Commerce): Serving as the primary point of contact for customer inquiries and after-sales support in a rapidly growing e-commerce environment with an accent on prompt, professional responses and efficient order processing. Focus on managing customer relationships, resolving complex issues, and contributing to service improvement.

Location: Permanent remote within Australia, aligning with Sydney Australian timezone

Company

Join a dynamic e-commerce startup that’s revolutionizing the furniture retail space, specializing in high-quality furniture and operating multiple Shopify stores.

What you will do

  • Serve as the primary point of contact for customer inquiries via online chat and phone calls, ensuring prompt and professional responses.
  • Provide comprehensive information on product availability, promotions, and delivery timelines.
  • Handle pre-sales and after-sales issues with empathy and problem-solving skills, including managing damaged goods claims.
  • Efficiently process and track orders using the SingSeven inventory system.
  • Collaborate with the internal team to resolve complex customer issues and improve service processes.
  • Assist with general administrative tasks and adapt to evolving business needs.

Requirements

  • 3+ years of customer support experience, preferably in e-commerce or retail sectors.
  • Fluent English speaker with excellent written and verbal communication skills.
  • Familiarity with inventory management systems and e-commerce platforms.
  • Strong problem-solving skills and ability to work independently in a remote setting.
  • Tech-savvy with the ability to quickly learn and adapt to new software and systems.
  • Reliable internet connection and quiet work environment for handling customer calls.
  • Flexibility to occasionally work weekends or holidays as the business grows.

Nice to have

  • Experience with Shopify.

Culture & Benefits

  • Permanent work from home opportunity.
  • Health Insurance Coverage for eligible locations.
  • Immediate hiring.
  • Independent Contractor arrangement, where you are responsible for your own taxes and benefits.

Hiring process

  • Complete initial application requirements on BruntWork’s Career Site, including assessment questions, technical check, and voice recording.