TL;DR
Regional Account Manager (Sales): Managing and growing enterprise accounts with an accent on customer retention, upselling, and renewal targets. Focus on strategic account planning, mitigating customer escalations, and building strong cross-departmental relationships.
Location: Remote within the United States
Salary: $65,000 - $70,000 per year
Company
Acquia empowers global brands with its open source Drupal-based Digital Experience Platform, enabling rapid deployment of digital products and services.
What you will do
- Drive customer retention and identify upsell opportunities within assigned accounts
- Develop and execute account plan strategies to improve performance and customer experience
- Attend customer onsite visits and host Quarterly Business Reviews to manage key relationships
- Exceed quarterly renewal and net renewal goals
- Collaborate with Sales, Technical Support, Operations, and Finance to resolve escalations and operational issues
- Identify process inefficiencies and recommend solutions
Requirements
- Location: Must be based in the United States
- 2-5 years of experience in account management providing tech solutions to large enterprises
- Proven track record of sustaining and growing complex relationships, including quota ownership and exceeding targets
- Strong forecasting, analytical, and communication skills with executive presence
- Bachelor's degree required
- Ability to work effectively in a fast-paced, dynamic environment
Nice to have
- Experience collaborating with AI tools and openness to learning new technologies
Culture & Benefits
- Competitive healthcare coverage and wellness programs
- Flexible time off policies including parental leave and recognition programs
- Inclusive and transparent recruitment process
- Supportive global team environment