TL;DR
IT Support Operations Engineer: Maintaining and optimizing IT infrastructure and operating systems with an accent on system performance monitoring and technical troubleshooting. Focus on providing Tier 1-3 support, ensuring device security through antivirus management, and facilitating VPN access for end users.
Location: Matamoros, Mexico (Onsite position).
Company
A leading global manufacturer of electronic components serving industrial, transportation, and electronics markets.
What you will do
- Install, configure, and maintain operating systems, application software, and system management tools.
- Provide Tier 1-3 help desk support and resolve escalated technical issues.
- Deploy and maintain antivirus software across servers, laptops, and desktop computers.
- Support remote users with VPN configuration and ongoing access issues.
- Monitor and address application and system performance problems in collaboration with developers.
Requirements
- Bachelor’s or university degree.
- One to two years of professional experience in IT support or systems operations.
- Strong analytical and problem-solving skills.
- Excellent time management and organizational abilities.
- High level of verbal and written communication skills.