TL;DR

Senior Content Designer (Customer Service): Designing content solutions to improve customer experience and reduce support load with an accent on knowledge base development and content strategy. Focus on analyzing customer flows, evolving content guidelines, and mentoring junior content designers.

Location: Hybrid in Almaty, Kazakhstan. Relocation package offered for candidates from other regions.

Company

inDrive is a global tech company on a mission to challenge injustice, offering ride-hailing, freight, delivery, intercity travel, and financial services.

What you will do

  • Identify problems for the content team and design solutions.
  • Work closely with Product and Customer Support Teams to ensure the right knowledge is available.
  • Help create a Knowledge Base to boost self-service and automation.
  • Analyze customer flows and define global content scenarios.
  • Help evolve content guidelines and standards.
  • Mentor junior Content Designers on the team.

Requirements

  • 3+ years of experience in either UX Writing, Content Design, or Knowledge Management.
  • Senior or lead experience (formal or informal) — at least 1 year.
  • Experience in complex, operational domains: ride-hailing, delivery, fintech, marketplaces, etc.
  • Hands-on experience building or rebuilding a Knowledge Base or Help Center.
  • Strong cross-functional collaboration skills.

Culture & Benefits

  • Stable salary, official employment.
  • Health insurance.
  • Hybrid work mode and flexible schedule.
  • Access to professional counseling services including psychological, financial, and legal support.
  • Diverse internal training programs.
  • Partially or fully paid additional training courses.