TL;DR
Account Coordinator (Medtech): Providing support to the sales team and coordinating LifeVest product fittings with an accent on meeting service metrics, managing field inventory, and acting as a liaison between internal and external customers. Focus on negotiating with contractors, ensuring timely customer support, and assisting with documentation and patient records.
Location: Hybrid in Pittsburgh, PA, with remote work possible within the PST time zone.
Salary: $20.00 to $23.00 hourly
Company
ZOLL Medical Corporation is dedicated to improving patient outcomes and saving lives through innovative medical devices, software, and related services for cardiopulmonary and respiratory conditions.
What you will do
- Provide internal support to the Field Sales team for LifeVest delivery.
- Meet agreed-upon service metrics, including productivity, timelines, and call quality.
- Coordinate patient appointments with PSR contractors, ensuring timely fittings and follow-up visits.
- Manage the selection of PSR contractors based on availability and activity levels.
- Manage field inventory levels and disperse equipment as needed.
- Act as a liaison between internal and external customers, providing timely customer support.
Requirements
- Associate's Degree required.
- 2+ years of customer service experience preferred.
- Knowledge of Microsoft Office Suite.
Culture & Benefits
- ZOLL is committed to innovation, self-motivation, and an entrepreneurial spirit.
- Comprehensive benefits plans available.
- Opportunity to impact people's lives by improving outcomes for cardiac patients.