TL;DR
PSP Support Agent: Supporting and maintaining stable payment operations to ensure reliable transaction processing across payment systems with an accent on payment performance and issue resolution. Focus on analysing payment incidents, collaborating with internal teams, and maintaining payment system stability.
Location: Georgia, onsite work with 2/2 shift schedule including night shifts
Company
SoftSwiss is a product company specializing in software solutions for the iGaming industry.
What you will do
- Process customer and payment system requests via Jira helpdesk and email
- Monitor and maintain the stability of payment systems
- Work directly with payment systems and analyse payment-related incidents
- Identify recurring patterns and prepare reports
- Collaborate with internal teams including 2nd Line Support, Finance, and Account Managers
- Work on a 2/2 shift schedule with 12-hour shifts including night shifts
Requirements
- Higher or incomplete higher education, preferably technical background
- English and Russian: upper-Intermediate or higher proficiency
- Experience with payment systems preferred
- Experience providing support via helpdesk systems desirable
- Background in technical support (1st or 2nd line) is an advantage
- Basic knowledge of web architecture is a plus
Culture & Benefits
- Private insurance depending on contract type
- Paid gym membership
- Comprehensive Mental Health Program
- Free online English lessons and local language courses
- Additional day off per calendar year
- Referral program rewards
- Upskilling opportunities, internal workshops, and participation in professional conferences and corporate events
Hiring process
- Learn about the hiring process, preparation, and company specifics via provided resources