TL;DR

Order Management Specialist: Managing the end-to-end order process, collaborating with sales teams, partners, and vendors to handle complex orders with an accent on accuracy, communication, and order processing efficiency. Focus on handling order queries, billing, currency exchange rates, and supporting sales with quotes and bids.

Location: Milton Keynes, United Kingdom

Company

Ingram Micro is a leading global technology company specializing in technology and supply chain services, partnering with top manufacturers and offering AI-powered digital platforms and technology services.

What you will do

  • Manage the end-to-end order management process
  • Collaborate with Sales teams, partners, and vendors to manage complex orders
  • Process orders and identify correct processing methods
  • Handle order-related queries, ETAs, licenses, and POD requests
  • Manage back orders and billing
  • Support sales team with pricing, stock quotes, and bids

Requirements

  • Previous experience in Customer Service, Administrative, or Order Processing roles
  • Strong attention to detail and accuracy
  • Effective communication skills via phone, email, and face-to-face
  • Proficient in Microsoft Office suite, especially Outlook, Word, and Excel
  • Willingness to learn, grow, and develop

Culture & Benefits

  • Competitive base salary with commission and market-leading incentives
  • Clear career development opportunities
  • Full training on specialized products
  • Access to a world-leading technology-based learning catalogue
  • Strong focus on customer service and team success