TL;DR

Vice President, Customer Success (SaaS): Leading global Customer Success Manager and Technical Account Manager teams for Growth, Enterprise, and Strategic segments with an accent on driving renewals, expansion revenue, and customer advocacy. Focus on scaling customer success operations, building high-performing leadership teams, and cross-functional collaboration to optimize revenue performance management outcomes.

Location: Remote (Global role; must be able to travel to client sites domestically or internationally)

Company

Varicent is a market-leading SaaS organization redefining how organizations achieve revenue success through innovative Sales Performance Management solutions.

What you will do

  • Define and manage operational OKRs to drive renewal rates, reduce churn, and identify expansion opportunities.
  • Lead and mentor CSM and TAM teams across Americas and EMEA, focusing on talent development and structural efficiency.
  • Partner with Product, Sales, and Support leadership to integrate customer feedback and ensure a cohesive customer-first culture.
  • Address escalated client issues with urgency and enforce the creation of effective remediation plans.
  • Track and report on key business metrics including NRR, customer health scores, and product adoption rates.
  • Travel to client sites globally to strengthen relationships and support strategic account objectives.

Requirements

  • 12+ years of experience in GTM leadership within technology or SaaS organizations, including 5+ years in Customer Success.
  • 5-7 years of experience managing managers, directors, and senior leaders.
  • Proven record of driving growth, retention, and customer engagement strategies.
  • Strong executive presence and communication skills to influence internal and external stakeholders.
  • Ability to travel domestically and internationally as required.
  • Bachelor's degree in a relevant field.

Culture & Benefits

  • Collaborative and diverse environment focused on innovation in revenue optimization.
  • Supportive leadership culture prioritizing professional growth and internal mentorship.
  • Opportunity to influence company-wide strategy and customer success processes.
  • Global exposure working with industry-leading clients and cross-functional teams.