TL;DR
Principal Account Strategist (AI/SaaS): Drive long-term success and expansion within complex Fortune 100 enterprise accounts by managing strategic AI deployment and business-aligned roadmaps. Focus on navigating large organizations, securing executive buy-in, and delivering transformative AI-driven customer experience solutions.
Location: Remote (US), based in New York
Company
Netomi is a leading agentic AI platform enabling enterprise customer experience automation for global brands, backed by top investors.
What you will do
- Navigate and influence large, siloed enterprise customer organizations to secure executive commitment.
- Develop and execute multi-year AI deployment roadmaps aligned with business goals.
- Own commercial health, renewals, and expansion opportunities within strategic accounts.
- Lead program implementation coordinating technical, product, and business teams to ensure ROI.
- Create and deliver executive-grade presentations to C-level stakeholders.
- Identify and resolve risks and obstacles to maintain program momentum.
Requirements
- Location: Must be based in the United States, preferably New York.
- 7+ years in strategic, client-facing roles in enterprise B2B SaaS or consulting.
- Proven ability to manage enterprise-scale programs without direct authority over delivery teams.
- Expert in executive communication and data-driven presentations.
- Experience navigating Fortune 500 organizations with complex, siloed structures.
- Strong understanding of AI, Generative AI, CX, and contact center operations.
- Willingness to travel frequently (up to 40-50%) for client engagements.
- Bachelor's degree required; MBA or advanced degree is a plus.
Culture & Benefits
- Work remotely within the US with a focus on strategic enterprise accounts.
- Collaborate with cutting-edge AI technology and a high-impact team.
- Equal opportunity employer committed to diversity and inclusion.