TL;DR
Staffing/PEO Relationship Manager (Hrtech): Maintaining and expanding business relationships, conducting retention, client satisfaction and development activities within an assigned account territory. Focus on client advocacy, ensuring client satisfaction and gathering data for business impact and value demonstration.
Location: United States. Flexible work environment, ability to work remote, hybrid or in-office.
Company
Experian is a global data and technology company, powering opportunities for people and businesses around the world.
What you will do
- Develop relationships with clients by understanding their business needs and acting as a liaison between the client and internal departments.
- Create and maintain strategic account plans for top clients within the portfolio.
- Support the renewal of existing business with the Client Development Executive.
- Ensure client retention and ongoing satisfaction.
- Lead client briefings, quarterly business reviews, and executive summaries.
- Collaborate with the Customer Success team for data quality best practices.
Requirements
- Bachelor's degree or equivalent experience.
- 3+ years of complex relationship management related experience.
- Experience managing a portfolio of client accounts within the staffing or PEO industry.
- Experience in Employer Services (Verifications, Unemployment, Employer Tax Services, WOTC, Onboarding, I9, Paperless Pay, W2 and ACA).
- Experience with consultative sales, customer service, and project management.
- Ability to travel.
Culture & Benefits
- Great compensation package and bonus plan.
- Core benefits including medical, dental, vision, and matching 401K.
- Flexible work environment, ability to work remote, hybrid or in-office.
- Flexible time off including volunteer time off, vacation, sick and 12-paid holidays.
- Deeply committed to creating an environment where everyone feels they belong and can excel.