TL;DR
Senior Manager, FP&A (Fintech): Leading the financial strategy behind new business growth, owning the financial framework connecting funnel performance to revenue, and ensuring predictable new ARR growth. Focus on building scalable, AI-enabled revenue systems and influencing high-level commercial decisions to redefine SaaS forecasting and investment.
Location: Must be in the office at least three days per week.
Salary: $207,000 - $247,250
Company
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.
What you will do
- Lead forecasting across Top-of-Funnel, pipeline creation, bookings, and new ARR.
- Connect TOFU inputs to forward-looking bookings and ARR outcomes.
- Analyze stage conversion, win rates, and cycle time to surface structural strengths and risks.
- Evaluate commission plan design and payout implications to ensure alignment with company growth strategy.
- Provide critical challenge and thought partnership on high-impact commercial decisions.
- Manage and develop a high-performing team of ICs.
Requirements
- 7+ years of experience in FP&A, commercial finance, or strategic finance, ideally within a high-growth SaaS environment.
- Experienced people leader with a track record of developing strong ICs and scaling analytical capability.
- A strategic and analytical thinker who connects TOFU performance, sales productivity, commissions, and commercial strategy to ARR outcomes.
- Proven senior business partner to GTM or cross-functional leadership.
- Strong commercial instinct and financial judgment in new logo acquisition and sales productivity.
- Exceptional ability to distill complex funnel and commercial data into clear, actionable executive insights.
Culture & Benefits
- Competitive salary and meaningful equity
- Comprehensive medical, dental, and vision coverage
- Regular compensation reviews - great work is rewarded!
- Flexible paid time off policy
- Paid Parental Leave Program
- 401k plan & match