TL;DR
Technical Support Engineer (SaaS/Fintech): Delivering world-class support for enterprise customers utilizing a leading procurement and spend management platform with an accent on ticket resolution, troubleshooting, and direct stakeholder communication. Focus on resolving complex second-line support requests and ensuring customer success for the Japanese market.
Location: Must be based in Tokyo, Japan (Onsite)
Company
Coupa provides a community-generated AI and industry-leading total spend management platform that helps businesses predict, prescribe, and automate smarter, more profitable decisions.
What you will do
- Provide expert technical guidance and support to enterprise customers using the Coupa platform.
- Manage and resolve second-line support requests through effective ticket handling.
- Troubleshoot critical technical issues in direct collaboration with both technical and non-technical stakeholders.
- Maintain a high level of customer satisfaction by delivering timely and effective issue resolution.
- Contribute to internal knowledge sharing to drive team performance and customer success.
Requirements
- Must be based in Tokyo, Japan.
- Strong technical acumen and a curious approach to problem-solving.
- Ability to work effectively in a customer-facing role handling enterprise-level requests.
- Fluency in Japanese is required to support local enterprise customers.
- Capability to work onsite in the Tokyo office.
Culture & Benefits
- Collaborative and transparent team culture driven by a shared commitment to excellence.
- Opportunity to work with pioneering AI-driven procurement technology.
- Impactful work that influences business efficiency for a global client network.
- Welcoming and inclusive work environment with equal opportunity employment practices.