TL;DR

Senior Solutions Architect (AI): Designing, building, and implementing advanced Conversational AI solutions for customers and partners with an accent on managing high-impact projects and providing deep technical insights. Focus on delivering technical training and workshops to empower customers and ensuring high customer satisfaction through precise technical documentation.

Location: Remote (US)

Company

NiCE software products are used by 25,000+ global businesses to deliver extraordinary customer experiences, fight financial crime, and ensure public safety.

What you will do

  • Drive complex projects from pilot/Proof of Concept (PoC) to full implementation, ensuring scalable and high-performance solutions.
  • Provide cutting-edge technical solutions and shape architectural best practices.
  • Partner with cross-functional teams to support business development and contribute insights to enhance product strategies.
  • Deliver technical training, workshops, and best practices to empower customers and partners.
  • Develop precise technical documentation and resolve complex technical issues to maintain high customer satisfaction.

Requirements

  • Minimum of 5 years in a similar role within Conversational AI, SaaS, or enterprise software industries.
  • Proven experience with Cognigy or equivalent Conversational AI platforms.
  • Demonstrated ability to resolve complex technical challenges and align technical solutions with business objectives.
  • Exceptional ability to communicate technical concepts effectively.
  • Applicants must be authorized to work in the United States without sponsorship.
  • Proficient in JavaScript and Python; experience with back-end integrations.
  • Front-End Design: HTML and CSS. Back-End Development: server-side applications and data manipulation.

Culture & Benefits

  • Join an ever-growing, market-disrupting, global company.
  • Work in a fast-paced, collaborative, and creative environment.
  • Opportunity to learn and grow with endless internal career opportunities across multiple roles, disciplines, domains, and locations.