TL;DR

Manager, AWS Billing Operations (AWS): Leading and transforming AWS billing operations within a global cloud marketplace and platform ecosystem with an accent on delivering accurate, scalable, and efficient billing, driving automation, operational maturity, and data-driven decision-making. Focus on modernizing billing capabilities, unlocking actionable insights from billing data, and supporting business growth through improved billing intelligence and operational excellence.

Location: Onsite in Williamsville, NY, United States of America. This role includes US-specific benefits and is intended for US-based employees.

Salary: $78,000–$124,800 per year

Company

Ingram Micro is a leading technology company driving the world's technology and shaping the future, playing a vital role in the worldwide IT sales channel.

What you will do

  • Own end-to-end AWS billing operations, including usage ingestion, reconciliation, validation, invoicing, credits, and exceptions.
  • Lead, coach, and develop a high-performing billing team with strong accountability.
  • Drive automation and modernization of billing processes to reduce manual effort and increase scalability.
  • Partner with Product and Engineering teams to improve billing workflows, data pipelines, define automation opportunities, and enhance reliability.
  • Partner with business stakeholders to analyze billing data and generate insights that support growth and optimization.
  • Establish robust controls and governance to ensure accuracy, compliance, and operational predictability.

Requirements

  • 7+ years in billing operations, cloud finance operations, or usage-based billing environments.
  • Strong understanding of AWS billing constructs, including Cost & Usage Reports (CUR), pricing models, credits, and discount structures.
  • Proven experience leading operational teams in fast-paced technology or platform environments.
  • Demonstrated success driving automation and improving operational efficiency.
  • Strong analytical skills with the ability to turn data into actionable business insights.
  • Comfortable partnering cross-functionally across Product, Engineering, Finance, and Operations.

Nice to have

  • Experience with cloud financial management tools such as CloudCheckr, DoiT, or similar cloud optimization platforms.
  • Experience working within marketplace, platform, or ecosystem-based business models.
  • Exposure to large-scale global billing environments.
  • Familiarity with BI tools, SQL, or data visualization platforms.

Culture & Benefits

  • Access to healthcare benefits, paid time off, and parental leave for U.S.-based employees.
  • 401(k) plan and company match.
  • Short-term and long-term disability coverage and basic life insurance.
  • Wellbeing benefits.
  • Opportunity for additional rewards, including merit increases, annual bonus or sales incentives, and long-term incentives based on position level and individual performance.

Hiring process

  • Must be prepared to pass a drug test.
  • Must successfully pass a pre-employment (post offer) background check.