TL;DR

Tier II IT Support Specialist (System Engineering): Resolving advanced technical issues and administering core IT platforms to ensure system stability, security, and scalability. Focus on managing escalated tickets, user and device management across cloud environments, and enforcing security best practices.

Company

Neostella is a rapidly growing technology company empowering legal teams with advanced solutions and satellite team support to streamline operations and boost efficiency.

What you will do

  • Resolve second-level support tickets and complex issues escalated from Tier I.
  • Administer and maintain user accounts, permissions, and groups across platforms like Google Workspace and JumpCloud.
  • Support and enforce security policies, including endpoint protection and security awareness tools.
  • Manage onboarding and offboarding processes, ensuring compliance with security and asset management protocols.
  • Conduct advanced troubleshooting across hardware, software, cloud platforms, and connectivity issues.
  • Maintain and continuously improve IT documentation, procedures, and knowledge bases like Confluence.

Requirements

  • 3+ years of experience in IT Support or Systems Administration roles.
  • Advanced troubleshooting and root-cause analysis skills.
  • Strong understanding of user and device management in cloud platforms.
  • Basic scripting and automation knowledge (PowerShell, Bash, or platform-specific tools).
  • Solid understanding of endpoint security principles and best practices.
  • Clear communication skills with the ability to explain technical concepts to non-technical users.

Nice to have

  • Experience working in a fast-scaling or SaaS environment.
  • Familiarity with identity management and zero-trust security frameworks.
  • Experience with system monitoring and reporting tools.
  • Exposure to infrastructure projects or cloud migrations.
  • Certifications in IT support, cloud platforms, or security (e.g., CompTIA, Google Workspace).

Culture & Benefits

  • Supportive, scrappy, and collaborative team culture.
  • Work in a hyper-growth environment leveraging cutting-edge technology.
  • Opportunity to identify and implement automation and process optimization.
  • Continuous improvement and knowledge sharing with junior team members.