TL;DR
Renewals Customer Success Manager (Customer Success): Manages the full sales cycle for subscription and perpetual customer renewals, focusing on quoting, revising, negotiating, and closing renewal revenue. Focus on identifying customer goals, navigating roadblocks, and ensuring on-time commitments through effective communication and resolution strategies.
Location: Hybrid in Belgrade. Supporting North American customers, working 12 PM-8 PM Serbian Time.
Company
BlueCat is a key player in the rapidly growing space of Intelligent Network Operations, offering a combination of systems of understanding and change to enhance agility and mitigate risks.
What you will do
- Own, drive, and manage the renewals process for customers, collaborating with the account team.
- Actively engage with key decision-makers to identify customer roadblocks and ensure on-time commitments.
- Maintain and report an accurate 90-day rolling forecast of renewals.
- Identify customer goals and negotiate/execute renewal contracts that align with those goals.
- Communicate risks clearly and lead resolution strategies, escalating when appropriate.
- Proactively identify areas for process improvement and efficiency.
Requirements
- University degree or equivalent work experience.
- 1-3 years of experience in Renewals, Customer Service, or Sales in a fast-paced technology company.
- Strong work ethic with the ability to work collaboratively.
- Proactive approach with strong attention to detail and organization.
- Discovery, negotiation, and closing skills that allow for value-based contract negotiations at all levels.
- Excellent oral and written communication skills.
Culture & Benefits
- Comprehensive benefits encompass health, financial well-being, and overall wellness.
- Professional Development Budget available.
- Dedicated Wellness Days and Wellness Week provided.
- Lifestyle Spending Account offered.
- Employee Recognition Program in place.
- Committed to inclusion and diversity, an Equal Opportunity Employer.