TL;DR
Communication Agent (Fintech): Providing customer support via email, chat, phone, and social media with an accent on ensuring top-quality customer experience and following credit policies. Focus on analyzing credit applications and implementing improvements to processes.
Location: Stockholm, Sweden. One weekly WFH day.
Company
Anyfin helps customers across Sweden, Finland, Norway, and Germany save millions by refinancing expensive consumer credit.
What you will do
- Communicate with customers across email, chat, phone, and social media.
- Ensure top-quality customer experience.
- Follow credit policies and regulatory standards with precision.
- Handle administrative tasks, including AML/KYC checks, customer verification, and regulatory documentation.
- Analyze and evaluate credit applications to produce responsible, transparent offers.
- Suggest and implement improvements to processes, tools, and workflows.
Requirements
- 1-4 years of experience in customer service, credit risk assessment, or sales/support roles.
- Native-level Swedish and fluent English.
- Strong attention to detail and comfort working in regulated environments.
- Ability to assess creditworthiness quickly and accurately.
- Familiarity with AML/KYC or a willingness to learn.
Nice to have
- German or Finnish language skills.
Culture & Benefits
- Modern office in central Stockholm.
- Diverse team from all over the world.
- Real opportunities for learning, development, and career progression.
- Supportive and high-performing Communications & Operations team.
- Breakfast, after-work hangouts, wellness perks, and top-tier tech gear.
- Values curiosity, innovation, and continuous improvement.
Hiring process
- Apply today and help build a fairer financial future.