TL;DR

Associate Technical Account Manager (Proptech): Guiding clients in using Yardi's software for financial, operational, compliance, and resident service needs with an accent on providing technical software support, troubleshooting application issues, and delivering effective solutions. Focus on earning client trust through responsive support and clear guidance from set-up through ongoing success.

Location: Hybrid in Atlanta, GA, USA

Salary: $31.25/hr–$32.81/hr

Company

Yardi pioneers the property tech industry by seamlessly blending 40 years of tradition with forward-thinking innovation, creating real estate software products for strengthening communities.

What you will do

  • Provide technical software support and implementation guidance to clients via email and phone.
  • Utilize problem-solving skills to effectively troubleshoot application issues and deliver solutions.
  • Apply communication strengths to earn client trust through responsive support and clear guidance.
  • Champion client success by sharing relevant product features, best practices, and personalized guidance.
  • Collaborate with dynamic internal teams to quickly escalate and resolve challenges.
  • Continuously learn about Yardi products and industry trends to drive client success.

Requirements

  • A Bachelor’s Degree in Business, Finance, Math, or Computer/Engineering Sciences, or an equivalent combination of education and experience is required.
  • Comfortable providing live support via phone and email, confidently troubleshooting technical issues.
  • A proactive problem-solver with a strong customer-focused mindset.
  • Detail-oriented and process-driven, with a focus on accuracy and efficiency.
  • Adaptable and flexible; able to thrive in fast-paced, ever-changing environments.
  • Skilled at building strong relationships and earning trust with clients.

Nice to have

  • Familiarity with property management or real estate software, particularly Yardi.
  • Hands-on experience with technical support and application troubleshooting.

Culture & Benefits

  • Join a mission-driven team committed to strengthening communities through impactful work in the affordable housing sector.
  • Yardi extends philanthropic support to organizations chosen by employees annually.
  • Award-winning culture, consistently recognized by Glassdoor's "Best Place to Work".
  • Comprehensive benefits, including 100% paid employee medical premiums.
  • Company profit-sharing plan.
  • Flexible work arrangements.