TL;DR

Senior Customer Success AI & Analytics Manager (Product Management): Lead the AI and analytics roadmap for Customer Success to enhance retention, expansion, and customer health by building predictive models and scalable operational frameworks. Focus on designing AI/ML use cases, data storytelling for leadership, and integrating AI capabilities into core CS platforms.

Location: Flexible remote work with up to 90 days work from abroad, based in Germany

Company

Lucanet is a SaaS CFO solution platform serving over 5,500 companies worldwide, focused on financial planning, consolidation, ESG reporting, and compliance.

What you will do

  • Own and execute the AI & analytics roadmap to improve customer retention, expansion, and health outcomes
  • Identify and implement AI/ML use cases such as churn prediction and next-best-action recommendations
  • Build scalable Customer Success operations frameworks and automate reporting and analytics
  • Deliver executive-ready insights and data storytelling for leadership and board reviews
  • Improve customer journey processes and cross-team handoffs
  • Integrate AI capabilities into platforms like Planhat and Salesforce

Requirements

  • Location: Based in Germany or flexible remote with work from abroad options
  • Bachelor’s degree in Data Science, Computer Science, Statistics, or Business Analytics; Master’s is a plus
  • 5+ years in analytics, business intelligence, or data science roles and 3+ years in Customer Success or SaaS analytics
  • Experience leading cross-functional initiatives and building predictive models for business outcomes
  • Strong business acumen and customer-centric mindset with SaaS metrics knowledge
  • Experience with generative AI/LLMs and CS systems like Salesforce and Planhat
  • English proficiency: Confident communication and presentation skills

Culture & Benefits

  • Flexible working hours and location with LucaFlex and Work from Abroad program
  • Sabbatical options and generous leave policy
  • Learning and development support with dedicated time and budget
  • Health and wellbeing programs including mental health support and sports subsidies
  • Company pension plan and financial benefits like JobRad and discounts
  • Inclusive and diverse workplace culture valuing uniqueness and equal opportunities