TL;DR

GTM Onboarding Lead (AI): Designing and scaling the onboarding system for a rapidly growing go-to-market organization with an accent on defining learning pathways, readiness milestones, and measurement frameworks. Focus on translating product updates into onboarding improvements and implementing AI-assisted workflows.

Location: Must work from our San Francisco office

Salary: $177K – $251K + Offers Equity

Company

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity.

What you will do

  • Design or refine the 0–90 day onboarding framework across all GTM customer-facing roles.
  • Define learning pathways, readiness milestones, and certification checkpoints.
  • Establish ramp metrics and instrumentation to measure onboarding effectiveness.
  • Lead and develop a team of onboarding program managers and facilitators.
  • Partner with Sales leadership, Product teams, Recruiting, and RevOps to align onboarding with GTM priorities.
  • Implement AI-assisted workflows and tools to modernize onboarding delivery and operations.

Requirements

  • 8+ years of experience in GTM enablement, onboarding, sales readiness, learning design, or related roles.
  • Experience designing onboarding or ramp programs for customer-facing teams.
  • Strong program design and program management skills.
  • Experience working cross-functionally across sales, product, and operations teams.
  • Ability to define metrics and measurement frameworks for onboarding effectiveness.
  • Willingness to work from our San Francisco office

Nice to have

  • Experience scaling onboarding programs in high-growth SaaS or technology companies.
  • Experience supporting roles such as sales, technical sales, partnerships, or customer success.
  • Experience managing or mentoring enablement or program teams.
  • Familiarity with LMS platforms, enablement tooling, or onboarding program systems.
  • Experience using AI tools to improve workflows or learning programs.

Culture & Benefits

  • AI is an extremely powerful tool that must be created with safety and human needs at its core.
  • Committed to providing reasonable accommodations to applicants with disabilities.
  • Equal opportunity employer.
  • Shaping the future of technology.