TL;DR
Customer Experience Associate (Fintech): Providing high-quality customer support through multiple channels while progressing through a professional licensing program. Focus on building foundational financial services expertise and obtaining required FINRA licenses to become a Registered Representative.
Location: Must be based in the Westlake, TX area and available for 5 days per week in-office attendance
Salary: $23.10 USD per hour
Company
Robinhood is a technology-driven company aiming to democratize finance for everyone through accessible financial products.
What you will do
- Participate in the CXR Pathway Program to build professional financial services knowledge
- Complete required FINRA SIE, Series 7, and Series 63 licensing
- Deliver outstanding support to users via chat, email, and phone
- Identify and advocate for product or service improvements based on user feedback
- Transition into a registered broker role within a high-performing team
Requirements
- Bachelor’s degree or relevant financial services experience
- Resilience and commitment to complete the 26-week licensing program
- Excellent verbal and written communication skills
- Ability to handle customer inquiries via phone, email, and chat
- Strong independent judgment and adaptability
- Willingness to work flexible schedules including evenings and weekends
Nice to have
- Existing FINRA SIE license
- Prior experience in customer support
Culture & Benefits
- 100% paid health insurance for employees with 90% coverage for dependents
- Performance-driven bonus programs and equity ownership
- 401(k) matching and employer-paid life/disability insurance
- Lifestyle wallet for wellness and learning
- Paid time off, holidays, parental leave, and mental health benefits
- Catered meals and vibrant office environment