TL;DR
Lead Site Reliability Engineer (System Engineering): Manage and support cloud and hosted web-based applications with an accent on operational stability, incident resolution, and continuous process improvement. Focus on supporting multi-cloud environments, container orchestration, and disaster recovery tasks.
Location: Remote from Mexico
Company
FICO is a leading global analytics software company serving businesses in over 100 countries, specializing in big data analytics, AI, and machine learning.
What you will do
- Support full stack of Public Cloud, Private Cloud, and hosted web applications.
- Drive incident resolution and manage operational stability following best practices.
- Enhance support processes to prevent recurring problems.
- Implement and perform disaster recovery tasks on supported applications.
- Contribute to continuous improvement of operational procedures.
Requirements
- Location: Must be based in Mexico with ability to work remotely.
- Strong problem-solving and analytical skills.
- Excellent English communication skills (minimum B2 level).
- Experience with RedHat Enterprise Linux, AWS cloud services, Docker, Kubernetes, and observability tools like Kibana, Splunk, Prometheus.
- Knowledge of networking, storage management, LDAP, and ITIL standards.
- Willingness to work shifts from Thursday to Monday.
Culture & Benefits
- Inclusive culture reflecting core values: ownership, customer delight, and respect.
- Opportunities for professional development and learning.
- Competitive compensation and benefits programs.
- People-first work environment promoting work-life balance and social interaction.