TL;DR
Customer Education Senior Manager (AI): Creating the go-to-market playbook for customer onboarding and driving new end-user onboarding targets with an accent on operational program management and content development. Focus on leveraging AI tools to support personalized and automated customer learning experiences.
Location: Travel only as required to support customer or partner events and internal team sessions.
Salary: $160,000-$180,000 annually (may vary based on location)
Company
Acumatica is a leading innovator in cloud ERP (Enterprise Resource Planning) solutions with growing businesses worldwide.
What you will do
- Design and execute the customer onboarding go-to-market plan, including segmentation, messaging, and success metrics.
- Transform existing documentation and create derivative training materials for engaging role-based customer onboarding content.
- Leverage AI-assisted tools to accelerate content creation, editing, and publishing.
- Explore opportunities to improve content discoverability and personalization within existing learning platforms.
- Design adaptive learning pathways driven by role, usage behavior, proficiency level, and business objectives.
Requirements
- Master’s degree in Learning Experience Design, Organizational Development, AI, or related field.
- 9+ years in learning experience design, customer education, customer success, consulting or enablement within enterprise software.
- Understanding of customer lifecycle management and SaaS adoption models.
- Knowledge of learning technologies including LMS, LXP, authoring tools, and analytics platforms.
- Familiarity with AI applications in learning and personalization.
- Understanding of enterprise software implementation and onboarding processes.
Culture & Benefits
- Healthcare benefits (medical, dental and vision insurance for you and your dependents).
- Employer paid Short-Term/Long-Term Disability and Basic life coverage.
- 401(k) plan with company match.
- Flexible time off, sick and safe leave.