TL;DR
Customer Success Manager (Logistics): Acting as the primary technical liaison for AutoStore-based solutions to ensure system performance and long-term client satisfaction with an accent on proactive operational support and issue resolution. Focus on managing the post-installation lifecycle, driving system reliability, and conducting performance audits to ensure alignment with client needs.
Location: Cincinnati
Company
Kardex is a provider of automated storage and retrieval solutions specializing in warehouse automation.
What you will do
- Serve as the primary technical point of contact for clients post-installation.
- Build and maintain long-term relationships focused on system reliability and operational success.
- Coordinate with internal engineering and product teams to resolve technical issues promptly.
- Support software updates, performance audits, and system enhancement planning.
- Conduct site visits to perform reviews and ensure service alignment.
- Deliver tailored training sessions and best-practice workshops for clients.
Requirements
- Must be based in or able to work in Cincinnati
- Experience in technical account management or customer success within an industrial or software environment
- Strong communication skills for internal and external stakeholder coordination
- Ability to interpret system performance data and provide actionable feedback
- Proficiency in documenting client configurations and service records
Culture & Benefits
- Focus on long-term career growth within an established automation technology firm
- Opportunity to work on complex, high-impact warehouse robotics projects
- Collaboration with international product and engineering teams
- Support for ongoing professional development and system training