TL;DR
1st Line Service Desk Analyst (Fintech): Providing technical support and incident management for financial services infrastructure with an accent on Windows environment maintenance and user communication. Focus on resolving connectivity issues, performing system checks, and adhering to strict service level agreements.
Location: London
Compensation: £180–£240 per day
Company
Intec Select is a recruitment consultancy specializing in infrastructure and IT staffing.
What you will do
- Log, classify, and process IT incidents and service requests accurately.
- Provide first-line troubleshooting, investigation, and diagnosis for users.
- Perform routine daily system checks, including backups and server monitoring.
- Escalate complex technical issues to appropriate teams while maintaining user communication.
- Ensure compliance with defined Service Level Agreements (SLAs).
- Support IT projects and perform additional operational tasks.
Requirements
- Experience with MS Windows Desktop and Server OS.
- Strong knowledge of MS Office and Office 365.
- Proficiency in Active Directory user, group, and computer administration.
- Ability to diagnose and resolve Citrix connectivity issues.
- Must be based in London.
Nice to have
- Understanding of PC and server hardware troubleshooting.
- Familiarity with Android and iOS mobile devices.
- Experience with Microsoft Azure and Office 365 admin.
- Experience troubleshooting video conferencing platforms, particularly MS Teams.
- Understanding of ITIL, particularly Service Operation.
Culture & Benefits
- Three-month rolling contract opportunity.
- Work within a financial services environment.
- Direct engagement with infrastructure and service support tasks.