TL;DR

Manager, Account Management (Edtech): Leading a team responsible for accelerating adoption and expansion of the MySchoolBucks platform with an accent on customer retention, identifying upsell opportunities, and enhancing the customer lifecycle. Focus on building data‑driven team strategies and ensuring clients feel supported, heard, and empowered.

Location: Rochester, New York, USA

Salary: $85,000 - $90,000 + Commission Compensation

Company

Global Payments Inc. is the leading provider of enterprise software and payments technology for school districts nationwide.

What you will do

  • Manage and develop a team of Account Managers, driving performance and building expertise across the MySchoolBucks product ecosystem.
  • Develop strategies and repeatable playbooks that maximize retention, identify upsell opportunities, and enhance the customer lifecycle.
  • Lead the team to consistently achieve annual revenue targets.
  • Partner closely with Payments leadership to ensure teams are equipped to deliver impact.
  • Work cross‑functionally with Product Management, Sales, Marketing, and Implementation teams to execute growth initiatives.
  • Champion an exceptional customer journey, ensuring clients feel supported, heard, and empowered.

Requirements

  • 4+ years of account management or sales experience, including supervisory experience.
  • 5+ years of experience in K‑12 ed‑tech, SaaS, and/or payments (preferred).
  • Exceptional communication and presentation skills with the ability to influence decision‑makers.
  • Strong relationship‑building instincts.
  • Analytical strength with the ability to build data‑driven team strategies.
  • Bachelor’s degree or equivalent experience.

Culture & Benefits

  • Meaningful impact on the K‑12 community and the families we serve.
  • A team culture built on trust, innovation, and shared wins.
  • A dynamic environment where your ideas will shape the future of school technology.
  • Comprehensive benefits package including medical, dental, and vision care, EAP programs, and paid time off.
  • Recognition programs, retirement and investment options, and charitable gift matching programs.