TL;DR
Customer Success Manager (Enterprise Software): Managing and growing relationships with high-value enterprise customers for a technological platform with an accent on driving product adoption and mitigating churn risk. Focus on project-managing client integrations, identifying business opportunities, and becoming a trusted advisor.
Location: Hybrid, within EMEA.
Company
Redis is a company that builds high-performance database products for fast applications, serving over 10,000 customers worldwide and on its way to IPO.
What you will do
- Be the primary lead and trusted advisor for high-value customers.
- Lead onboarding to drive adoption of the Redis platform.
- Project-manage new client integrations and post-launch expansion initiatives.
- Collaborate with commercial teams to identify business opportunities and develop account strategies.
- Proactively identify and mitigate customer churn risk.
Requirements
- 3+ years of experience in customer-facing roles, ideally in Customer Success for enterprise software.
- Experience with Enterprise customers or dynamic technological accounts.
- Proven ability to grow customer relationships and understand their business.
- Aptitude and curiosity to learn technical concepts related to the product.
- Strong presentation, communication, organization, multitasking, and time management skills.
- Bachelor's degree from a University.
- Fluent Hebrew or Arabic speaking.
Nice to have
- Experience with NoSQL databases or distributed caches.
Culture & Benefits
- Competitive salaries and equity grants.
- Flexible vacation time to promote a healthy work-life balance.
- Health insurance, paid paternity leave, and pension plan.
- Flexible working options and home internet reimbursement.
- Yearly health and wellness budget for a healthy mind and body.
- Frequent team celebrations and recreation events.
- Lunch stipends.
- Learning and development opportunities.
- Ability to influence a high-performance company on its way to IPO.