TL;DR
Deskside Engineer: Overseeing IT Service Management and Desktop Support operations within a hybrid work model, ensuring seamless service delivery and support for the remote workforce. Focus on improving service management processes, enhancing user satisfaction, and ensuring adherence to security protocols.
Company
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era.
What you will do
- Oversee IT Service Management processes to align with organizational goals and deliver high-quality support.
- Provide expert guidance in Desktop Support ensuring timely resolution of technical issues for remote employees.
- Collaborate with cross-functional teams to enhance service delivery and streamline support operations.
- Implement best practices in IT Service Management to optimize resource utilization and improve service efficiency.
- Monitor and analyze service performance metrics to identify areas for improvement and implement corrective actions.
- Ensure adherence to security protocols and data protection standards in all support activities.
Requirements
- Possess a strong understanding of IT Service Management principles and practices.
- Demonstrate proficiency in Desktop Support particularly in remote work environments.
- Have excellent problem-solving skills and the ability to troubleshoot technical issues effectively.
- Exhibit strong communication skills to liaise with stakeholders and support staff.
- Show a commitment to continuous learning and staying updated with industry trends.
- Display the ability to work collaboratively in a hybrid work model.
Culture & Benefits
- Energetic, collaborative and inclusive workplace where everyone can thrive.
- Global community with more than 300,000 associates around the world.
- Foster an innovative environment where you can build the career path that’s right for you.
- Equal opportunity employer.