TL;DR
It User Support Officer (System Engineering): Providing Level 1 and Level 2 IT support for hardware, software, networking, and telephony to office staff with an accent on troubleshooting, asset management, and remote user support. Focus on diagnosing and resolving technical issues, managing IT assets, and supporting onboarding/offboarding processes.
Location: Ebene, Mauritius
Company
HFM is an internationally acclaimed multi-asset broker delivering cutting-edge trading tools and platforms worldwide, committed to innovation and excellence in financial markets.
What you will do
- Provide Level 1 and Level 2 IT support for desktop hardware, operating systems, and applications both onsite and remotely.
- Diagnose and resolve technical issues related to hardware, software, networking, and telephony.
- Manage IT support tickets and maintain documentation of procedures and configurations.
- Handle IT asset management including tracking and lifecycle of hardware.
- Set up and maintain user workstations and peripherals.
- Support onboarding and offboarding processes including account setup and desk configuration.
Requirements
- Bachelor’s degree in Computer Science or relevant field.
- 3+ years experience in a similar position.
- Native or near-native fluency in English (written and verbal).
- Strong understanding of Microsoft OS and Linux distributions.
- Experience with VPNs, remote desktop tools, and basic network troubleshooting.
Culture & Benefits
- 22 days of annual leave, increasing up to 30 days based on years of service.
- Friday afternoons off during December and January.
- Additional day off on company birthday.
- Participation in company medical scheme from day one.
- Office snacks, fruits, beverages, and complimentary periodic lunches.