TL;DR

Multilingual Patient Enrollment Specialist (Customer Support): Guiding patients through the enrollment process for federal healthcare programs with an accent on compassionate communication and accurate data management. Focus on facilitating access to Medicaid, Medicare, and ACA Marketplace plans while maintaining strict HIPAA compliance within a remote environment.

Location: Must be available for work across U.S. time zones (Pacific–Eastern)

Company

BruntWork is a recruitment and staffing platform connecting professionals with global companies in sectors like healthcare coverage management.

What you will do

  • Conduct outbound calls and handle inbound inquiries regarding healthcare coverage opportunities.
  • Guide patients through the enrollment process for Medicaid, Medicare, and ACA Marketplace programs.
  • Assist patients in completing applications to ensure successful coverage enrollment.
  • Manage and maintain patient data accurately within Salesforce CRM.
  • Provide multilingual support in English, Mandarin, Cantonese, and Vietnamese.
  • Maintain strict HIPAA compliance and protect patient confidentiality during all interactions.

Requirements

  • Fluent bilingual skills: English plus Mandarin, Cantonese, and Vietnamese required.
  • Proven experience in outbound calling and customer service roles.
  • Strong technical proficiency to manage multiple software platforms simultaneously.
  • Reliable high-speed internet connection for consistent remote performance.
  • Genuine desire to assist patients with healthcare access.
  • Must be available to work during U.S. time zones (Pacific–Eastern).

Nice to have

  • Previous experience in the healthcare or insurance industries.
  • Active HIPAA certification or readiness to obtain one.

Culture & Benefits

  • Fully remote work arrangement with flexible scheduling.
  • Month-to-month engagement with significant long-term growth potential.
  • Supportive, tech-enabled work environment using Salesforce and Five9.
  • Meaningful work that directly impacts community healthcare access.

Hiring process

  • Complete initial application via the company career portal.
  • Participate in assessment questions, technical check, and voice recording.