TL;DR
Sales Operations & Support Coordinator II: Enhancing customer experience and relationships by providing sales support and overseeing inside sales functions. Focus on managing mailbox, providing status updates, reaching out for service renewals, responding to inquiries, and creating quotes.
Location: Mandaluyong City, Philippines
Company
Vertiv is a global leader in critical digital infrastructure, scaling up to meet the demands of AI, data centers, and next-gen technology.
What you will do
- Support project management for larger projects.
- Follow up on opportunity which is marked as to be closed soon and update opportunity status.
- Track order status, provide ship dates and request for an expedite.
- Provide pricing, lead times and product availability to customers.
- Create quotes for customers’ pricing and availability requests.
- Analyze and form resolutions to recurring issues with regards to assigned tasks.
Requirements
- 1–2 years of relevant experience in a customer service, order processing, or administrative support role.
- High school diploma or equivalent; additional training is a plus.
- Proficient in Microsoft Office.
- Familiarity with Oracle/EBS systems is an advantage.
- Excellent verbal and written communication skills.
- Ability to handle multiple tasks and prioritize effectively.
Culture & Benefits
- High-performance culture that empowers employees to think big and execute with excellence.
- Opportunities for growth and learning through rotational programs and high-impact projects.
- Commitment to inclusion, valuing all employee’s unique strengths and perspectives.