TL;DR
Key Account Manager (FinTech): Managing and growing relationships with existing B2B merchants in the fintech and crypto space with an accent on increasing transaction volumes and improving payment performance. Focus on driving upsell and cross-sell initiatives and acting as the voice of the client internally.
Location: Fully Remote, Cyprus
Company
International fintech and crypto company building financial products that make using digital assets simple for both individuals and businesses.
What you will do
- Manage a portfolio of existing B2B merchants, ensuring strong relationships and long-term retention.
- Monitor payment performance metrics, identify trends, and address potential issues.
- Analyze transaction data and recommend improvements in payment methods and geographies.
- Drive upsell and cross-sell initiatives by introducing additional payment methods or products.
- Conduct regular client calls and quarterly business reviews.
- Act as the voice of the client by collaborating with product, tech, and support teams.
Requirements
- 4+ years of experience in Account Management, Key Account Management, Business Development, or Customer Success.
- Strong background in fintech, payments, acquiring, PSP, or related financial technology.
- Solid understanding of merchant lifecycle, payment flows, and transaction performance metrics.
- Fluent Russian and strong English (B2+/C1).
- Strong analytical skills and experience with Excel, Google Sheets, or BI tools.
Culture & Benefits
- Remote work with an international and distributed team.
- Opportunity to work in a fast-growing fintech and crypto environment.
- Direct impact on business growth and key client relationships.
- Collaborative culture with close interaction across product, tech, and commercial teams.
- Competitive compensation package.