TL;DR

Strategy & Operations Principal (AI): Leading a team to ensure customers get maximum value from HockeyStack's AI-powered sales, marketing, and customer success automation products with an accent on strategic leadership, executive stakeholder management, and hands-on project delivery. Focus on building and optimizing scalable processes and identifying systemic opportunities for customer value realization in a hyper-growth environment.

Location: Onsite in San Francisco, 5 days per week

Salary: $180,000–$220,000 USD

Company

HockeyStack is an Applied AI company focused on automating sales, marketing, and customer success for B2B companies.

What you will do

  • Lead and manage the customer-facing team responsible for driving customer value and product adoption.
  • Own outcomes across multiple strategic workstreams, including customer projects and cross-functional initiatives.
  • Manage executive stakeholder relationships, both internally and with customers, ensuring alignment on priorities.
  • Deliver customer projects directly while coaching and developing team members.
  • Identify systemic opportunities to improve how customers realize value from HockeyStack and drive projects to address them.
  • Partner with leadership to shape team strategy, resource allocation, and operational priorities.

Requirements

  • 7+ years of experience, with a strong foundation in management consulting, strategic advisory, or a senior operational role at a high-growth company.
  • Proven experience managing teams, having built, led, and developed people in a fast-paced environment.
  • Proven experience delivering customer-facing projects with measurable business outcomes.
  • Excellent executive stakeholder management skills, comfortable presenting to and influencing senior leaders.
  • Strong strategic thinking with the ability to translate ambiguous problems into clear plans and outcomes.
  • High-ownership mentality, operating with autonomy and holding yourself accountable for results.
  • Excited about in-person work, 5 days per week in San Francisco.

Culture & Benefits

  • Join a company at an inflection point with a proven product, massive market, and wide-open opportunity.
  • Opportunity to shape the outcome within a rapidly growing company with meaningful backing.
  • Work in a high-performing, in-person culture at the San Francisco HQ, collaborating shoulder-to-shoulder.
  • Competitive base salary adjusted for experience and qualifications.
  • Committed to diversity and fostering an inclusive environment as an Equal Opportunity Employer.