TL;DR

Sr. Starlink Enterprise Account Manager (LatAm): Managing the customer lifecycle for enterprise channel partners across Latin America from onboarding to long-term retention with an accent on commercial success, revenue monitoring, and risk/opportunity identification. Focus on managing complex operational workflows, building trusted executive relationships, and leading improvements in account workflows.

Location: This is not a remote role and requires you to be located around a SpaceX office (Redmond, WA; Hawthorne, CA; or Bastrop, TX)

Salary: $125,000.00 - $180,000.00/per year

Company

SpaceX is actively developing the technologies to make human life on Mars possible.

What you will do

  • Own the customer lifecycle for a portfolio of enterprise channel partners across Latin America from onboarding and activation through long-term retention, collections, and growth.
  • Drive commercial success by monitoring revenue, past dues, and pipeline; proactively identify risks/opportunities and recommend actions to close gaps.
  • Manage complex operational workflows including large hardware orders, invoicing accuracy, payment collections, customs clearance, and regulatory/tax compliance unique to Latin America markets.
  • Build trusted executive relationships with customer stakeholders, positioning Starlink as a strategic partner and surfacing growth opportunities.
  • Lead improvements in account workflows by identifying inefficiencies, proposing process and tool changes, and partnering with internal teams to implement them.
  • Act as a regional subject matter expert, coaching peers on market dynamics, compliance nuances, and best practices for managing Latin America accounts.

Requirements

  • Bachelor’s degree; OR high school diploma/equivalency certificate and 10+ years of professional business development, operations, engineering, or account management experience.
  • 7+ years of experience in account management, customer success, or business operations.
  • 3+ year working with enterprise customers in Latin America
  • Fluent in English and Spanish
  • Availability to work extended hours and/or weekends to support time-sensitive partner needs across multiple time zones
  • Willingness to travel to customer sites and team meetings across the region and U.S.
  • To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State.

Nice to have

  • Strong written and verbal communication skills in Portuguese
  • Experience navigating regional challenges (e.g., tax compliance, invoicing regulations, customs, currency exchange or regulatory risk)
  • Strong communicator with ability to brief internal stakeholders and manage external relationships at multiple levels
  • Proven success managing complex customer needs across service, hardware, and logistics
  • Familiarity with channel models, telecom, hardware/software deployments, or satellite communications
  • Detail-oriented, organized, and capable of owning ambiguous problems from start to finish

Culture & Benefits

  • Base salary is just one part of your total rewards package at SpaceX.
  • You may also be eligible for long-term incentives, in the form of company stock, stock options, or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan.
  • You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short and long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks.
  • You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year.
  • Employees in Washington State accrue paid sick time in compliance with state and federal law.
  • Company shuttles are offered to employees for roundtrip travel from select Seattle locations to the SpaceX Redmond office Monday to Friday.