TL;DR

Solutions Consultant II (SaaS): Supporting the Mid-Market Sales team with opportunity qualification, demonstrations, Proof of Concept presentations, RFP responses & business justification in a presales capacity with an accent on technical expertise and business insight to ensure high-value customers can grow their business. Focus on identifying and resolving critical business/technical issues, and taking technical ownership of the entire sales cycle and drive it to a successful close.

Location: Calgary, Montreal, Ottawa, Toronto, Vancouver, Canada. Flexible workforce model including fully office-based, fully remote, or hybrid.

Company

New Relic builds an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems.

What you will do

  • Support the Mid-Market Sales team with opportunity qualification, demonstrations, Proof of Concept presentations (POC), RFP responses & business justification in a presales capacity.
  • Develop deep expertise in New Relic products and services to provide customer-specific value propositions highlighting the benefits and differentiators of our products.
  • Identify and resolve critical business/technical issues.
  • Take technical ownership of the entire sales cycle and drive it to a successful close.

Requirements

  • 3+ years in pre-sales experience and/or similar capacities.
  • A high degree of knowledge around common programming languages and technologies.
  • Excellent written and verbal communications, presentation, and project management skills.
  • Understanding of value-based selling in customer-facing roles.
  • A good balance of sales, business, and technical expertise.
  • Bachelor of Science in Computer Science or similar.

Nice to have

  • A clear understanding of network & system management solutions.
  • Experience with one or more of Monitoring and Observability, Cloud, DevOps, CI/CD, AIOps, Logging, Data Analytics, and Visualization.
  • Knowledge (or certification) of public cloud services (e.g. AWS, Azure, GCP).
  • Experience with real user monitoring and digital experience.

Culture & Benefits

  • Fostering a diverse, welcoming and inclusive environment.
  • Flexible workforce model allows to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid.

Hiring process

  • All persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification.
  • A criminal background check is required to join New Relic.