TL;DR
Customer Support Representative (II): Managing day-to-day operations and service performance for Morrisons UK retail stores with an accent on escalation management and client relationship coordination. Focus on administrative system support, financial tracking, and driving service improvements through proactive reporting and analysis.
Location: Belgrade, Serbia (Hybrid)
Company
NCR Voyix is a global leader in unified commerce, providing a flexible, intelligent platform and end-to-end payment solutions for the retail and restaurant industries worldwide.
What you will do
- Serve as the primary contact for Morrisons head office regarding service escalations and performance.
- Manage system access requests, onboarding permissions, and operational documentation.
- Oversee financial tasks including invoice management, purchase orders, and service provider tracking.
- Prepare proactive performance reports and analyze data to identify operational trends.
- Support continuous improvement initiatives and the rollout of new projects.
- Ensure high customer satisfaction through timely communication and effective service coordination.
Requirements
- Proven experience in customer support, operations, or service delivery.
- Strong expertise in managing service escalations and resolving issues.
- Solid background in administrative system coordination and data documentation.
- Confidence in interpreting reports and performing trend analysis.
- Excellent communication and relationship-building skills.
- Ability to multitask and work proactively in a retail-focused support environment.
Culture & Benefits
- Global inclusive company environment focused on diversity and individual potential.
- Opportunity to work within a large-scale international corporation.
- Clear shifts structure to support work-life balance.
- Focus on professional development and operational excellence.
- Commitment to equal employment opportunity and fair treatment.